Guías paso a paso para resolver problemas AliExpress

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

I placed * items * was mens jacket and the other was lady’s fur cardigan and I have pai...
If I want to buy a cashmere sweater the price is like is there or with sales as black f...
Ich habe meine Sendung: *************** nicht bekommen. Bitte nochmal an die neue Adres...
Hallo,*I have ordered * Articles and for some security reasons they were cancelled but...
Me cobraron un pedido * d*as despu*s, el pedido se cancel* el mismo d*a del pedido...
i pressed the “confirm receipt” button without knowing what it meant and did that for...
help with password reset
Hello.*If i received a package that i got refund for it, *How can i pay the seller thro...
Hallo,**my account is deactivated.*Please activate my account.**Until now I never place...
Aliexpress conbined ** orders into one invoice. I request a refund on one order because...
Hello,**See link, I am wondering about the colour designation of the individual product...
Hallo ich habe eine Mahnung von euch bekommen *ber die post , allerdings nicht auf dem...
Dear gethuman-Team, I am from Germany and ordered the first time at AliExpress. I bough...
The following orders have the phrase FROZEN, The order is frozen due to security reason...
i accidentally pressed confirm receipt and the order has only just been shipped, will i...
I paid ***ghana cedi to order a shoe but paid was delayed until in the evening. I have...
My account is abnormal
On Saturday night being **th Nov ****, I started using the app newly and placed orders...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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