Guías paso a paso para resolver problemas AliExpress

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

I payed for an item and then recieved an email saying that my order was closed .however...
I call police because i speaker in inglese e no italian i can disattived my accaunt my...
I can disattived my accaunt
Hello! I live in Israel and used your site often before. But something happened in the...
Someone stole my credits card to make a USD**** payment on * Aug, **** **:** **The foll...
Hi**I was contacted by the seller (U-Angel-**** Official Store) that my order...
Links in emails do not use the default browser and lead to Arabic pages instead of Engl...
I checked my order for a shipping update and saw "Seller cancelled order" It didn't say...
Hi *My package was delivered to a wrong address . It was delivered to port Harcourt ins...
I order item and I received different item
payment was acepted and confirmed by paypal but my order doesent appears in my list*Tra...
You cancelled my order due to a security issue. However you took the payment from my card
I tried ordering with my bank card but it keeps displaying that "I have reached the spe...
I ordered a package on July ** and it has an August * delivery date. However for every...
I didn’t get the product but seller refused to give refunds
I cannot verify my account.
Ich m*chte mein Konto l*schen . Unter dem Link delete ist dies nicht m*glich ich bitte...
My Name * Ibrahim Farran *my account and Email * *****@***.com*my phone number...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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