Guías paso a paso para resolver problemas Ancestry.com

Instructions to help with popular customer service issues

Popular Ancestry.com How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ancestry.com customers

Had to buy a new desktop computer with Windows ** installed. Family Tree Maker **** wi...
Mailing out of country. *How long does sample stay good for? Can it be mailed to you wi...
Had to get a new computer with Windows **. Reinstalled Family Tree Maker ****. Applic...
I called to cancel my account before it renews tomorrow. The recording said I would be...
My bank account was debited by Ancestry for a charge that I did not authorize. It cause...
We ordered a dna kit months ago but it still hasn’t arrived. My sister Kristen Nelson C...
YOu stole $***.** from my account. I went in about an hour ago and cancelled my account...
Hi I am calling about your ancestry DNA basic kit. I have had my ancestry DNA done alre...
I cancelled my subscription last December, why am I being charged now?
For some reason y’all have my account info and I’ve never gave y’all know account info...
Received my DNA kit today and went to activate tube , and it is under my daughter name...
Unauthorized charge, on checking account that caused overdraft
I do not want to renew my Ancestry subscription. Please refund my payment you deducted...
I set up an email & password for my husband awhile back - he became ill and we put the...
I have changed my credit card that I want to pay Ancestry. Is that ok?
I am running Microsoft's Windows ** Operating System using the Edge Browser. Each time...
I can't find my DNA results
I am trying to connect one of my family trees to a DNA match. I've already tried throu...
See more issues reported by Ancestry.com customers

Does GetHuman write how-to guides because they are a partner of Ancestry.com?

GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Ancestry.com Reference

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