Streaming movies over Apple TV is a great way to enjoy titles on the go or at home, but sometimes the movie doesn't play as it should. When you cannot get a rental to play, or the quality is bad, you can reset your device, check your connection or ask others using your Wi-Fi to log out, preventing lag or other problems.
Apple TV has opened up streaming for thousands of users, but what happens when the movie or show you want to watch doesn't work properly? What can you do if the movie you rented doesn't play? You can learn more about Apple TV by contacting customer support here, and below are steps you can take to resolve a movie that won't stream.
There are several steps you can take to get your Apple TV movie to play. After each step, you can try to download or stream the movie again before moving on to the next steps.
Sometimes the video will stop playing or the quality is not as good as it should be. When this happens, do the following:
When you rent a movie from Apple TV, you have up to 30 days to watch it, so if you cannot watch it on the first day of the rental, you still have time to resolve the issue. If you still cannot get the title to stream, you can contact Apple TV here for more information and troubleshooting.
GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If the Movie I Rented on Apple Won't Play? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.