How Do I Request a Refund to a Gift Card from Bj’s?

Log in to your account on BJ's website. Select My Account from the menu and click Gift Card. Choose Request Refund under Gift Cards, enter your gift card number and click Submit. Select a reason for your request from the drop-down menu and click Continue. Read information about how to redeem your refund amount and click Continue. Click OK to submit your request for a refund.

Jul 13, 2023

When you receive a gift card from BJ's, it's easy to find out how much it is worth and how you can use it. But what happens when you want to request a refund? Here are the steps to request a refund to a gift card from BJ's.

1. Go to My Account and Sign In

Visit the website of BJ's Wholesale Club and click on My Account. Sign in with your BJ's username and password to complete your request for a refund to a gift card.

2. Click on Gift Cards

Select the Gift Cards in the left-hand navigation bar, then choose Manage Gift Cards. You'll see a list of your gift cards. You can view the card number for each one, the balance and the expiration date. If you want a refund for any of these cards, click Refund to This Card. A new window will open.

3. Select Your Return Reason

You'll need to choose your return reason. Choose one or more that apply to your situation and then click Continue from the list of reasons that appears. If none of these selections applies to you, enter a custom reason by selecting Other from the drop-down menu.

4. Enter Your Gift Card Number and PIN

After you enter your gift card number, the next step is to enter your PIN. The PIN is on the back of the gift card. Ensure you enter all information correctly.

5. Click Refund Request

Select how much money you want BJ's to refund to your gift card balance and click on Redeem. You will receive a confirmation email when BJ's has processed your request.

6. Receive an Email Confirmation

Once you have completed the above steps, you will receive an email confirmation. Once you have received this email confirmation, please click on "Next" and wait for approval from BJ's customer service team before proceeding with the refund process.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Request a Refund to a Gift Card from Bj’s?

Why does GetHuman Write How-to Guides for BJ's Wholesale Club Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like BJ's Wholesale Club in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Bj’s? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

BJ's Wholesale Club

Asked a year ago
Updated 9 months ago
Viewed 159,888 times
BJ's Wholesale Club
Request a refund to a gift card from BJ's
Ask for a refund to a gift card from BJ's
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!