What Do I Do If My FTX Account Has the Wrong Balance?

If you have too much money in your FTX account, then there are a few things you can do to fix the problem. First, check if your account has been hacked. If it has, then contact FTX support. Next, refresh your balance or check your transaction history to see if there is an error. Finally, restart your app or clear your cache and cookies.

Dec 9, 2022

Many people have resorted to trading tokens as a way of making money. You can easily find yourself in a situation where you have too much money and not enough tokens to sell. This may happen for several reasons, but the good news is that it can be fixed. This article is for you if you have too much money in your FTX account. Here are the steps you need to take in order to fix the problem:

1. Check if Your Account Has Been Hacked

The first thing you should do is check whether your account has been hacked or not. If it has, then there is a chance that the hacker withdrew money from your account. To check if your account has been hacked, go to the "Security" tab and click on "Recent Activity." Here you can see all the recent activity on your account. If you see any activity that you don't recognize, then it is likely that your account has been hacked.

2. Refresh Your Balance

The next step is to refresh your balance. To do this, go to the "Funding" tab and click on "Withdraw." Next, enter the amount of money you want to withdraw in the "Amount" field and click on the "Withdraw" button. Once you have done this, your balance will be updated, and you will be able to see the correct balance.

3. Contact FTX Support

If you have refreshed your balance, but it is still not showing the correct amount, then you should contact FTX support. They will be able to help you resolve the issue. Contacting customer support works if you have a hacked account or have another issue with your account. You may need to provide details such as your account number, the time of the incident, and a description of the problem.

If there is a problem with the FTX servers, then the customer support team will be able to help you. They may need to investigate the issue and get back to you as soon as possible.

4. Check Your Transaction History

Sometimes, the problem may be due to a mistake in your transaction history. To check your transaction history, go to the "Funding" tab and click on "History." Here you can see all the recent transactions on your account. If you see any transactions you don't recognize, then there is likely an error in your transaction history. You can contact FTX support to have the issue resolved.

5. Restart Your App

If you are still having trouble, you should try restarting your app. To do this, go to the "Settings" tab and click on "Logout." Once you have logged out, close the app and restart it. This will usually fix any minor issues with the app.

If you are using the browser, you should clear your cache and cookies. To do this, go to the "Settings" tab and click on "Clear Cache."

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Do I Do If My FTX Account Has the Wrong Balance?

Why does GetHuman Write How-to Guides for FTX Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like FTX in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My FTX Account Has the Wrong Balance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

FTX

Asked 2 years ago
Updated a year ago
Viewed 1,309,214 times
FTX
What to do if your FTX account has the wrong balance
Steps to take if your FTX account displays the wrong balance.
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!