Guías paso a paso para resolver problemas Fitbit

Instructions to help with popular customer service issues

Popular Fitbit How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Fitbit customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Fitbit customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Fitbit customers

My Fitbit versa isn't turning in when I move my wrist and when you tap the screen or pr...
I cannot find my brand new model Charge * in the listing of devices in order to downloa...
My fitbit charge *, doesn't work. It just gives a smiley face on charging which goes of...
Fit bit has stopped recording heart rate, steps and calories even though it is fully charged
My view has changed to Calories and I can no longer see steps or sleep, the icons have...
forgot password for fitbit app on my cellphone. repeated requests for new password res...
I bought a Fitbit charge * and like it a lot but my insurance provider sent me a new Fi...
I purchased a Fitbit Charge* approx *months ago. It now has a white line across the bo...
My screen is black and will not change.
I have a Fitbit Alta and it wouldn't react anymore. I have tried to charge it and I tri...
I placed my Order on ******** Order no:***a*a*wpf* which I have not yet received. Deliv...
THE **** RECIPES. HOW DO I GET RID OF THE THINGS?*FLAMING RECIPES. I DON'T WANT THEM .
My Fitbit charge * has a dead battery and will not charge. I didn’t see the battery ico...
Sent in broken versa* sent back replacement. Next came a small band had to pay postage...
when I just ordered I ordered two fitbits instead of one. need to change order before...
Wanting to know where my delivery of my Fitbit Versa* is. My order number is Ogk*mon**i...
I don't know how I am set up for fitbit premium but I am. I never used the premium fea...
I ordered a versa * for my wife on ***** order **Is *tlcp*tlwq*re
See more issues reported by Fitbit customers

Does GetHuman write how-to guides because they are a partner of Fitbit?

GetHuman has no affiliation whatsoever with Fitbit, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Fitbit have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Fitbit Reference

Guidance for Other Companies

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