How Do I Fix Streaming or Download Problems on Netflix?

A lot of Netflix users face the same problem. These tips will explain some of the most common problems and how to fix them

Nov 18, 2019

If you have trouble streaming or downloading your favorite shows on Netflix, do not panic. A lot of Netflix users face the same problem. The article will explain some of the most common problems and how to fix them.

Your Netflix May Have a Download Limit

Does your Netflix have a download limit? Before you start looking into other problems, ensure that your Netflix has no download limit. Even though the streaming service has plenty of original content, the library has other titles that are licensed by the original creators. Netflix sets different download limits depending on the title and duration of a show.

Bad Internet Connection

If you have a bad internet connection, the speed of your streaming may be low. This is a common problem if you are on a shared internet connection. If you suspect that this is the problem, you should run a speedtest on your device. If you do not have the minimum required speed, you can follow these steps to fix it.

  1. Restart the device you are using to stream Netflix
  2. Check the location of your router. If it is in a hidden place, move it to a raised, more open location.
  3. Unplug your router and plug it back in
  4. Restart your modem

If your problem persists, you should try to find out if the problem is with your router. If your router is old, you may have to upgrade it.

When Titles are Not Downloading

Downloads may fail to initiate even when you click on the 'Download' button. They may fail to renew even when you click on the 'Renew' button. The easiest way to deal with the issue is by restarting the app and starting the process afresh. Note that it may be impossible to download some titles on Netflix.

When Your Downloads Disappear

If you cannot see your downloaded TV shows, it may be because you have enabled the feature Smart Downloads. If you have the feature, it deletes episodes that you have already watched. Downloaded shows take up a lot of space so the feature replaces them with new ones.

Downloads Showing Unavailable

If you have old downloaded files, you may get the error message 'Unavailable. Title can no longer be watched offline.' This happens if you have not watched any of the content you downloaded. You will not receive any warning before receiving this error message. It pops just when you tap on the thumbnail to watch. To solve the problem, click on the button 'Download Again.' If it does not resume, restart the app.

'Too Many Devices' Error

If you receive the error message 'too many devices,' it may be because you have downloaded titles on many profiles or devices. Netflix allows only one device per account for your video downloads. You can remove the error by deleting older videos from other devices. Click on the Exclamation icon close to the title and select the option 'Delete Download.'

Netflix Not Loading

If your Netflix won't load, it may be because your app is corrupted. The easiest way to fix the problem is by reinstalling the app. If your Netflix is corrupted, it may be impossible to download any videos. Uninstall the app and install it after a few minutes. Check to ensure that the download feature works well.

If you have trouble fixing any issues with your Netflix, you should contact the customer support team for help. If you contact the team by phone, you will be connected to an agent. They will listen to your problem and give you a fitting solution. You may also reach them through their website or social media platforms.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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