Guías paso a paso para resolver problemas Optimum

Instructions to help with popular customer service issues

Popular Optimum How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Optimum customers

hi I got a problem!! my cable box is blew I connected but it failed to light up to on...
Did not receive a bill in January
Need a service rep to come to my business
i need help paying my bill. Covid set us back. We may have to cut the cord. I'd like to...
need to speak to a optimum representative about returning equipment
Hi, I'm having a hard time getting in touch with a live person over the phone. We are a...
I paid for a specific cable package and have not been given that package for the agreed...
I am being overcharged and need to check the status of my account. Then do a seasonal h...
Not paying anything to get my phone fixed Maybe because of the storm
Stupid question I've given you the problem You should know how to resolve it
Would like to turn my service back on but need credit towards account for past service...
Modem does not light up and no optimum tech is available for three days
I have been trying to discuss my account. I need an agent to call me immediately
I would like to cancel my internet. Price has gone up when it was promised not to.
Need help with billing.
Optimum Cable Vision turned off for Edith May. Please turn back on.*Phone Number...
Service was discontinued for my mother's cable service due to non payment. Payment was...
We would like to check in about payment, as I sent a bill to be paid on Jan *th, for pe...
See more issues reported by Optimum customers

Does GetHuman write how-to guides because they are a partner of Optimum?

GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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