How Do I Get a Refund from Plenty of Fish?

Cancelling unused subscriptions is a great way to save money. Learn how to get a refund from Plenty of Fish without all of the hassle.

Apr 28, 2020

Plenty of Fish is an online dating platform. The service is available in nine languages and for customers across Canada, the US, the UK, Ireland, Australia, New Zealand, Spain, and Brazil. The platform has two types of memberships: a free membership or a premium membership which costs money.

With a premium membership, customers get:

  • To upload up to 16 images on their profile

  • Unlock every user's Extended Profile

  • See if emails were deleted or read

  • Show up first on Meet Me!

  • Experience an ad-free version of Plenty of Fish

  • Find out the date and time someone viewed your profile

  • See who viewed your profile that you voted yes or maybe on

  • The ability to send three gifts per day

  • See who wants to meet you

  • Stand out in all searches

  • Get access to the Username Search feature

Note that all virtual items are non-refundable. Generally, Plenty of Fish states that "all purchases are nonrefundable. Special exceptions apply in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and the EU." In most of these areas, you are entitled to a full refund within 14 days of the subscription purchase. However, even if you're not in these areas, it can be worth it to try to get a refund.

If you have recently spent money on Plenty of Fish and want a refund, follow the steps below.

Call Into Plenty of Fish Customer Service

You can try to call into Plenty of Fish's customer service line. However, this phone isn't always monitored. Tell the customer service representative that you wish to cancel and provide your personal details so they can verify you as the account holder. Make sure to ask if there are any fees for canceling or if you're not eligible for a full refund. You should receive an email when the cancellation request goes through. Keep the customer service agent on the line until you receive the email and can confirm the refund details are correct.

Email Plenty of Fish Customer Service

If no one answers your call, try emailing in to Plenty of Fish's customer support inbox. In your email, provide your details as the account holder, the amount of the refund you want, your date of purchase, and the reasoning for the refund. The more details you provide, the quicker the issue will be resolved. Note that it may take several business days before you receive a response from Plenty of Fish.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get a Refund from Plenty of Fish?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Plentyoffish Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Plentyoffish in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Plenty of Fish? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Plentyoffish

Asked 4 years ago
Updated 4 years ago
Viewed 2,654,791 times
Plentyoffish
Plenty of Fish refund
PoF refund
Plenty of Fish subscription refund

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!