How Do I Cancel My Account with Redmi?

The best way to cancel your Redmi account is by following these helpful tips.

Nov 19, 2019

Redmi is a sub division of the Chinese phone company Xiaomi. The smartphone line was released in 2013 and has since gone on to be a popular smartphone particularly in India and other developing nations.

The low cost smartphone allows its customers to set up an account through which they can access services from Redmi. Due to a whole range of factors, you may decide to get a new smartphone from a different manufacturer which means that you will have to shut down your account. the only way to cancel your Redmi account is to contact customer support.

Reaching Redmi customer support significantly depends on your country of residence. Xiaomi has different phone numbers and email addresses for the major countries. The rest of the world has a global phone number and email address through which they contact customer support. There are 3 main avenues through which you can contact Redmi customer support.

Phone Number

The best way to cancel your Redmi account is by calling customer support. The foremost advantage afforded by this option is that you get to talk to a live customer care agent. Providing a description of why you want to cancel your account in real time increases the chances of successful account closure.

The customer support representative can then notify you if your account has indeed been closed and if not they should explain why. Customer support from Redmi will try and convince you not to close your account but if you are sure of your decision, stick to your guns.

  1. Obtain the Redmi global customer care number.
  2. Call the number and if no one picks up immediately, wait and be patient.
  3. Once a call agent is on the line tell them that you want to close your account and if asked why give an appropriate reason why. You may also have to explain the reason for your account closure
  4. The agent will then go through the steps of closing your account with you on the phone. You should have your account information ready before making the call
  5. Keep going until you are sure that your Redmi account has been effectively shut down. Don't be afraid to call back the line if the account is not completely closed

If customer support gives you a follow up call and try to convince you to reopen your account, ensure you pick up and in firm yet courteous words explain that you want your account to remain closed.

Live Chat

The live chat customer support option is also a great choice to cancel your Redmi account since you will be communicating with an agent in real time. The difference between a live chat and a phone call is that you communicate via text in the former and by voice in the latter. Therefore, your account will be closed as fast as if you were calling them. Here is how to reach customer support via live chat:

  1. Go to your web browser and launch the Xiaomi website
  2. You will see the live chat option at the bottom of the page
  3. Click 'Chat Now'
  4. Wait until you are greeted by a customer service agent and go on to describe your problem. Diligently follow the instructions given.

Email

The final manner in which you can cancel your Redmi account is for you to send the phone company an email. The email should be as clear and descriptive as possible.

Customer care should write you a response within a short time of sending your email. They will notify you if you account was closed and if not, they should provide the reason why.

You can find their email address on their website.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Cancel My Account with Redmi?

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