How Do I Cancel an Order from Nba.com?
If you are having second thoughts about a purchase or if you realized that you ordered the wrong item or size, here's how you can cancel your order with NBA.com to ensure you are 100% happy with your purchase.
NBA.com hosts, arguably, the most trusted online retail website offering official NBA apparel, collectibles, tailgating gear, home and office products. All of the quality merchandise sold on NBA.com is guaranteed authentic. Fortunately, for NBA fans, the same commitment to quality that NBA.com takes in their merchandise extends to their Customer Service department, as well, making NBA.com returns, exchanges, order changes, and cancellations painless and stress-free.
How Do I Cancel My NBA.com order?
NBA.com customers should note that NBA.com begins processing your order the minute you place it. As such, they cannot guarantee that your order can be cancelled once it is submitted.
Should you wish to cancel your NBA.com order:
- On your computer, open your favorite web browser.
- Navigate to NBA.com.
- Select My Account located in the top right-hand corner of your screen.
- Enter your email and password and click Log In.
- Click the Recent Orders tab.
- Find the NBA.com order you wish to cancel, and select Request to Stop or Change Your Order.
- Enter the reason you wish to cancel your NBA.com order and click the Submit button.
If the Request to Stop or Change Your Order button is not present, it's likely your NBA.com order has already began processing or has already shipped. If that is the case, you will have to contact the NBA.com Customer Support team directly to cancel or modify your order.
It's important to note that any NBA.com customized items (items with any personalization) or personalized manufacturer direct items cannot be cancelled. All purchases of these items are final due to the production time-frame for these items. Unfortunately, NBA.com is unable to make changes once an order for customized or a personalized manufacturer direct order is submitted
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