Ubisoft Customer Service

Contact Ubisoft & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Ubisoft. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Ubisoft, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Ubisoft: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ubisoft.
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Click below to show 1 more questions, answers, and complete guides to common Ubisoft customer support problems.

Contacting Ubisoft customer support

Below you can compare and contrast the 4 ways to contact Ubisoft by looking at which ones are the fastest and which ones other customers recommend the most for solving Ubisoft customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ubisoft across the following channels: Phone, Chat, Web, Facebook.

Phone number / contactWaitVotes
919-460-9778
Technical Support
No human295
Live Chat at support.ubi.com
Technical Support
10 mins94
Online Help at support.ubi.com
Technical Support
< 7 hrs297
facebook.com/UbisoftSupport
Customer Service
38 mins164

Recent reasons customers contacted Ubisoft:

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I would also like to add that unbanning would make this situation better because the bo...
I AM BELIEVE I AM BEING SCAMMED BY SOMEONE WELL SEVERAL PEOPLE USING YOUR COMPANY TO BA...
I changed my subscription to the multi access plan, got charged and now im unable to ac...
So my mother but *, *** riders Republic coins for me to get the new career she got it t...
I need you to change the delivery address.
There is something written wrong in the german version
i no longer have access to my Ubisoft account email and i would like to change it to th...
Good afternoom my acount Ubisoft was hacker
I've been trying to get in contact with Ubisoft support in regards to unlinking my Play...
Account won’t link to steam to allow * step verification of rainbow six siege so I can...
Hello, my account has been banned for ** days, but I have not done any implants, and I...
I got banned for disconnecting from a match and I tried to renter but it wouldn't let me

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Does GetHuman work with Ubisoft?

GetHuman does not work with Ubisoft's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ubisoft at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ubisoft's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ubisoft at a Glance

Ubisoft has 1 phone numberBEST
Ubisoft has 1 chat option
Ubisoft has no customer email
Ubisoft has 1 help forum
Ubisoft has no twitter handle
Ubisoft has 1 facebook page
Contact information overview

Contacting Other Companies

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